Power of Positive Store – Return Policy(physical products)
At Power of Positive Store, we are committed to providing you with high-quality products and a positive shopping experience. We understand that sometimes a return is necessary, and we want to make the process as smooth and hassle-free as possible. This Return Policy outlines our procedures and guidelines for returning physical products purchased from Power of Positive Store.
Return Window:
You have 14 days from the date of delivery to initiate a return for eligible items. After these 14 days, we are unable to accept returns.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, meaning it is unused, unworn (if applicable), and undamaged.
- The item must be returned in its original packaging, including all original tags, labels, manuals, and accessories. The packaging itself must be in resalable condition, free from tears, markings, or damage.
- You must provide proof of purchase, such as your order confirmation email or receipt.
- The return must be initiated within the 30-day return window.
How to Initiate a Return:
- Contact Customer Support: To initiate a return, please contact our Customer Support team via email at support@powerofpositive.store. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our Customer Support team will review your request and, if approved, provide you with a Return Authorization (RA) number and detailed instructions on how to return your item(s).
- Package Your Return: Carefully repackage the item(s) in their original packaging, ensuring they are securely protected to prevent damage during transit. Include all original accessories, manuals, and any other items that were included with the original shipment. Clearly write the RA number on the outside of the package.
- Ship Your Return: Ship the package to the address provided by our Customer Support team. We recommend using a trackable shipping method and insuring the package for the value of the returned item(s). Power of Positive Store is not responsible for lost or damaged returns.
Return Shipping Costs:
- Defective or Incorrect Items: If you are returning an item due to a defect or because you received the wrong item, Power of Positive Store will be responsible for the return shipping costs. We will either provide you with a prepaid shipping label or reimburse you for the reasonable cost of return shipping, upon presentation of a valid shipping receipt.
- Other Returns: For all other returns (e.g., you changed your mind, the item doesn’t fit, you don’t like the color), you will be responsible for the return shipping costs.
Refund Process:
Once we receive your returned item(s) and verify that they meet the eligibility requirements outlined above, we will process your refund.
- Refunds will be issued to the original method of payment.
- Please allow 5-10 business days for the refund to appear in your account.
- Original shipping costs are non-refundable, unless the return is due to a defect or an error on our part.
Exceptions to the Return Policy:
The following items are generally not eligible for return, unless they are defective or we made an error in fulfilling your order:
Damaged Items:
If you receive a damaged item, please contact our Customer Support team immediately upon receipt. Please provide photos of the damaged item and the packaging. We will work with you to resolve the issue, which may include a replacement, repair, or refund.
Policy Updates:
Power of Positive Store reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Contact Us:
If you have any questions or concerns about our Return Policy, please contact our Customer Support team at support@powerofpositive.store.
We appreciate your business and strive to provide you with a positive shopping experience at Power of Positive Store.
